Who we are
Our website address is: https://spaltmann.com.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
What this Policy Covers
Your privacy is important to us, and so is being transparent about how we collect, use and share information about you. This policy is intended to help you understand the following:
- What information we collect about you
- How we use the information we collect
- How we share the information we collect
- How we store and secure the information we collect
- How to access and control your information
- How we transfer the information we collect internationally
- Other important privacy information
- What Information we collect on you
We collect information about you when:
- You provide it to us.
- Automatically when you use the Services.
- Data is provided to us by third parties.
- The information we collect includes account and contact information, device and connection information, Service information and logs.
Information you provide to us
We collect information about you when you input it into the
- “Sign-Up” and/or
- send message/send email and/or
- “contact me/us” area,
- or otherwise provide it directly to us.
Account and Profile Information
We collect information about you when you do one or more of the following on our website:
- Register for an account
- Modify your account
- Make a purchase through our platform
The personal information we collect is the following (provided you provide this information):
- Billing Address
- Telephone Number
If you do not wish to supply the above information, then you may have limited access to our Services. If you wish to add additional information to the information you provide us with, or with which you update your profile you may, yet you are responsible for setting the privacy settings for that data within our system.
Content you provide us through the use of our platform
When you utilize our platform, we collect information on how you use the platform.
To utilize the LMS (learning management system) area on our platform, you are required to have a registered account. The personal information we collect when you do participate is:
Username: Your username may be shown to other users who use the platform.
Content you provide through our website
We collect any content you submit to the websites owned and operated by us. The personal information we collect on our platform include but are not limited to:
- Email Address
- Information you share within the forums
- Videos you share with our platform such as videos provided as a downloadable resource, or recorded zoom calls.
- Information you provide through our support channels
Our customer support team allows you to submit information about a problem you experience with our service. When you engage with our support website and/or team you will be asked to provide contact information, a summary of the problem and any other documentation. The contact information we ask you to provide is one or more of the following:
- Email Address
If you do not provide an email address, our support team will not be able to resolve your problem.
Information you provide outside our Services
Information you provide to us is not always handled via our Services but could also be handled via third-party services, e.g. social media. The information we receive this way is one or more of the following:
For example, when we are running a competition for some physical merchandise, if you win, we may need to ask you to contact us via a separate service in order for you to provide us with necessary contact details.
Information We Collect Automatically When You Use the Services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
Your use of the Services
The information we collect automatically when you use our Services are:
- How you interact with the Services.
- Events you trigger during the use of our Services.
For example, when you log into Spaltmann.com we will record that you have logged into the platform. We also automatically keep track of your Internet Protocol (IP) Address when you interact with our Services in one or more of the following ways:
- Creating and/or modifying your account
- Use of our platform
- Interactions with our website
- Device and Connection Information
We collect information about your computer, phone, tablet or other devices that you use to access the SPALTMANN.com Services, which is anonymized and aggregated. The device information includes:
- Operating system
- Browser type
- URLs or referring/exit pages
- Device identifiers
How much of the information we can collect depends on the settings and/or plugins on your device.
Cookies and Other Tracking Technologies
Information from Third Parties
We receive information about you from third-party services when you interact with certain Services or information made public by other third-party services.
Information made public by third parties
We receive information about you from information made public by third-parties via a website and/or API. The information we may collect this way is:
- Third-party user id
- How We Use the Information We Collect
How we use the information we collect depends in part on the Services you use, how you use them and any preferences you have communicated to us. These uses include providing, securing and improving the Services, communicating with you about the Services, support for the Services, and with your consent, additional marketing about the Services.
To provide the Services
We use the information about you to provide the Services to you, including:
- Process transactions
- Authenticate you when you log in
- Provide customer support
- Operate and maintain the Services
- For example, the username you provide is used to identify you to other Service users.
- For research and development
We are always looking for ways to improve our Services. We use collective learnings about how people use our Services and feedback provided directly to us for the following:
- Troubleshoot any issues users are experiencing
- Identify any trends and activity patterns
- Identify areas which can be improved to help user experience
- To communicate with you about the Service
We use your contact information to send transactional communications via email for the following:
- Confirmation of your purchases
- In response to questions and requests
- To provide customer support
- To send you technical notices and updates
These communications are part of the Services and, in most cases, you cannot opt out of them. If an opt out is available, you will find the option within the communication itself or in your account settings. We also provide tailored communications based on your activity and interactions with us. For example, certain actions you take within the Services may trigger a program to contact you with suggestions on other actions you can take.
- To market, promote and/or drive engagement with the Services
We use your contact information and information about how you use the Services to send you promotional communications that may be of specific interest to you by doing the following:
- Sending you an email
These communications are aimed at driving engagement and maximizing what you get out of the Services, including:
- Information about new Services
- Survey requests
- Events we think may be of interest to you
- The latest content
- Platform notifications which can be disabled and are of importance to your ability to use the site.
- We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications as described.
Community Promotions and Prizes
We use your information to:
- Send and deliver prizes to you
- Notify you of the outcome of community promotions
- Customer support
We use your information to:
- Resolve technical issues you encounter
- Respond to your requests for assistance
- To analyze bugs
- To improve our Services
- For safety and security
We use information about you and your Service use to:
- Verify accounts and activity
- Monitor suspicious or fraudulent activity
- Identify violations of Service policies
- To protect our legitimate business interests and legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Lawful Bases for Processing
As we are a company that operates within the European Economic Area (EEA), we collect and process information about you only where we have a legal basis for doing so under applicable laws. The lawful basis depends on the Services you use and how you use them. This means we collect and use your information only where:
- We need it in order to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services.
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests.
- You give us consent to do so for a specific purpose.
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
- How We Share the Information We Collect
As our service offering to you is by sharing information through the Online Services we offer, we share information we collect about you in the ways discussed below.
We do not sell your information to third parties.
Sharing With Other Service Users
When you use the Service, we share certain information about you with other Service users.
- For platform interactions
We require users of the LMS Service to have a username. This username is shared with other users for the following purposes:
- Add other users as friends
- Allow for in platform interaction via chat functionality
- Reward users who have made some in-platform achievement, for example visited certain areas of the platform first
- Some functions of our platform generate logs which show certain user interactions. If you terminate your platform account, your data and interactions will still remain on our platform as they form the foundation of our community interaction. However if required to do so, we can remove your username and related profile data.
Our websites offer publicly accessible forums, and issue trackers. You should be aware that any information you provide on these websites – including profile information associated with the account you use to post the information, may be read, collected and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after your terminate your account. We strongly recommend that you consider the sensitivity of any information you input into these Services. To request removal of your information from publicly accessible websites operated by us, please contact us as detailed below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.
Sharing With Third Parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.
We work with third-party service providers for the following:
- Website and application development
- Virtual Infrastructure
- Payment processing
- Email Communications
- Marketing Communications
If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Links to Third party sites
(a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements,
(b) enforce our agreements, policies and terms of service,
(c) protect the security or integrity of our products and services,
(d) protect spaltmann.com (and all subdomains), our customers, or the public from harm or illegal activities, or
(e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
- How We Store and Secure the Information We Collect
Information Storage and Security
We use data hosting service providers in the European Union to host the information we collect, and we use technical measures to secure your data. The service provider we use has an approved policy under EU law. Although we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our system or otherwise in our care, is absolutely safe from intrusion by others. Any data that we collect via our Services is transferred over an SSL protocol for security during transmission. Access to the data is limited to trusted employees.
How Long We Keep Information
How long we keep information we collect depends on the type of information, as described below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
We retain your account information for as long as your account is open. Due to the nature of our Services, if you stop using our Services and do not tell us, your information will remain in case you decide to start using our Services again. If at any point our Services stop, we will delete all the information we hold relating to the Service that has stopped. We also retain some of your information that is necessary:
- To comply with our legal obligations
- To resolve disputes
- To enforce our agreements
- To support business operations
- To continue to develop and improve our Services.
Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services.
Your use of Services
The information we collect automatically when you use our Services is kept in active storage for varying lengths of time, as follows:
- The SPALTMANN.com (and its sub-domains) platform interactions will be kept for as long as they remain relevent
- Website logs are not stored in an easy access format.
- All this information is archived for the lifetime of the Service.
Device and Connection Information
The device and connection information we automatically collect is kept in active storage for varying lengths of time The varying lengths are as follows:
Spaltmann.com information is kept by Google – please see their own policies on data retention.
Other platform information will be kept for up to 5 years.
All this information is archived for the lifetime of the Service. The device and connection information collected on the websites is all aggregated.
Information you share on the Services
If your account is deactivated or disabled, some of your information and the content you have provided will remain for other users to make full use of the Services. For example, we continue to use your username in platforms where your username is tagged to a certain event that has taken place.
If you have elected to receive marketing emails from us, we retain information about your marketing preferences until you opt out using the opt out feature made available in our newsletters and emails. Also, please note that we will remove you from our marketing emails should we receive 5 consecutive hard bounces from your account.
- How to Access and Control Your Information
You have certain rights available to you when it comes to your information. Below is a summary of those rights, how to exercise them and any limitations.
Below is a list of your rights:
- Request a copy of your information
- Object to our use of your information (including for marketing purposes)
- Withdraw previously given consent
- Request the deletion or restriction of your information
- Request your information in a structured, electronic format
- Right to complain to a relevant supervisory authority
Below, we describe the tools and processes for making these requests. You can exercise some of these rights by logging into the LMS Services and using settings available within the Service or your account. Your request and rights may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information we are permitted to have by law or have a compelling legitimate interest to keep. If you have unresolved concerns, you have the right to complain to a supervisory authority in the country where you live, where you work or where you feel your rights were infringed.
Request a copy of your information
You have the right to request any of the personal information we hold on you. You can do this by sending an email to coach@Spaltmann Coaching.com and ask for your information. We will provide this information to you within 1 month from the point we have all the information to process the request. This information will be sent to you in English and in a computer readable format, unless another reasonable format is requested.
Access and update your information
Our LMS Services give you the ability to access and update certain information about you from within the account settings in the services. You can also opt out of certain communications in the account settings on your profile page.
Deleting your account
If you no longer wish to use our LMS Services, you can contact our support team and ask for your account to be deleted. They will notify you if, for any reason, not all the information we hold can be deleted and will inform you of the implications of us deleting your account. If you delete your account, you will permanently lose access to our Services, including:
- Any purchases made
- Any platform progress
Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your personal data
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe a Service account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you have given us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place before that time. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved.
Opt-out of communications
You may opt-out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your account settings menu, or by contacting support to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.
Turn off Cookie Controls
Send “Do Not Track” Signals
Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our services do not necessarily respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information.
- How We Transfer the Information We Collect Internationally
International Transfers of Information We Collect
We collect information globally and primarily store that information in the European Union. We transfer, process and store your information outside of your country of residence, to wherever we or third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information we take steps to protect it.
International transfers to third parties
- Other Important Privacy Information
Our Policy Towards Children
Our Services are not available for use of children under 18 years old, and we do not knowingly collect personal information from children in connection with those Services.
Your information is controlled by Deborah Spaltmann Personal & Business Coach. If you have any questions or concerns about how your information is handled, please direct your inquiry to our head office at Deborah Spaltmann PBCo, Ringstr. 42, D-83224 Grassau, Germany or by Email to co***@sp*******.com
Responsible for Spaltmann.com:
Deborah Spaltmann, Ringstr. 42, Grassau, Germany, 83224
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